TCS Customer Service Process Associate Recruitment 2026: Salary Up to ₹7 LPA in Kolkata Looking for a high-paying customer service job in Ko...

TCS Customer Service Process Associate Recruitment 2026: Salary Up to ₹7 LPA in Kolkata

Looking for a high-paying customer service job in Kolkata? Tata Consultancy Services (TCS) has announced openings for the position of Customer Service Process Associate – Voice & Webchat. This role offers an attractive annual salary package ranging from ₹6 lakh to ₹7 lakh, making it an excellent opportunity for candidates with customer support experience.

The company is seeking professionals who can handle customer interactions across multiple communication channels, including voice calls, webchat, email, messaging platforms, and back-office support operations.

About the Role

The Customer Service Process Associate will be responsible for delivering exceptional customer support and ensuring customer satisfaction through timely issue resolution.

Selected candidates will work in a dynamic environment handling both voice and non-voice customer service processes while meeting performance and quality standards.

Job Highlights

• Position: Customer Service Process Associate – Voice & Webchat

• Company: Tata Consultancy Services (TCS)

• Location: Kolkata

• Job Type: Full-Time

• Salary: ₹6,00,000 – ₹7,00,000 per year

• Experience Required: 1–5 Years

• Work Mode: Work From Office

• Working Days: 5 Days a Week

• Shift Type: Rotational and Night Shifts

About TCS

Tata Consultancy Services (TCS) is one of India's largest IT services, consulting, and business solutions companies and is part of the renowned Tata Group. The company serves clients across the globe and offers career opportunities in technology, consulting, business operations, and customer support.

Working with TCS provides employees exposure to international business environments, structured career growth, and professional development opportunities.

Key Responsibilities

Selected candidates will be responsible for managing customer interactions through multiple channels.

Voice Support

• Handle inbound customer calls.

• Make outbound calls when required.

• Resolve customer concerns professionally.

Webchat and Messaging Support

• Respond to customer inquiries through live chat.

• Manage messaging interactions efficiently.

• Meet response time and quality benchmarks.

Email Support

• Handle customer emails.

• Provide accurate information and solutions.

• Maintain professional communication standards.

Back-Office Operations

• Support administrative and operational processes.

• Update customer records and transaction details.

• Maintain documentation accuracy.

Complaint Resolution

• Resolve billing issues.

• Handle account-related concerns.

• Address service requests and customer complaints.

Customer Experience Management

• Identify customer needs.

• Recommend suitable solutions.

• Ensure high levels of customer satisfaction.

Eligibility Criteria

Applicants should meet the following requirements:

• Minimum 15 years of regular full-time education (10+2+3).

• Graduates are preferred.

• Undergraduates may be considered if they have relevant customer service experience.

• Ability to work from office.

• Willingness to work rotational shifts and rotational week-offs.

• Comfortable working night shifts when required.

Required Skills

Communication Skills

Candidates should possess:

• Excellent English speaking skills.

• Strong written English communication.

• Active listening abilities.

• Professional customer interaction skills.

Customer Service Skills

• Problem-solving capabilities.

• Customer engagement expertise.

• Conflict resolution skills.

• Objection handling techniques.

Technical Skills

• Good typing speed.

• Computer proficiency.

• Ability to work across multiple software applications.

• Experience handling calls, chats, and emails simultaneously.

Additional Advantage

Candidates with experience in the following domains will have an added advantage:

• International customer support

• UK processes

• Australian processes

• Telecom industry

• Utilities sector

• Energy sector

• Customer support operations

Work Schedule

Selected candidates should be prepared for:

• Rotational shifts

• Night shifts

• Split week-offs

• Rotational week-offs

• Five-day work week

Since the role supports international customers, flexibility in working hours is essential.

Salary Details

TCS is offering an attractive compensation package:

• Minimum Annual Salary: ₹6,00,000

• Maximum Annual Salary: ₹7,00,000

This translates to approximately:

• ₹50,000 to ₹58,000+ per month

The final compensation may vary depending on skills, experience, and interview performance.

Why This Job Is a Good Opportunity

Working as a Customer Service Process Associate can help candidates develop valuable professional skills such as:

• Customer relationship management

• International client handling

• Communication excellence

• Problem-solving abilities

• Multitasking skills

• Business process management

• Corporate communication

The experience gained can open future opportunities in customer success, operations management, business process outsourcing, and team leadership roles.

Mandatory Questionnaire

TCS has specified that candidates must complete the mandatory questionnaire before their profiles can be considered.

Questionnaire Link:
https://myglit.com/lateral/cref/bc1fff522c

Important: Applications without a completed questionnaire will not be processed further.

Who Should Apply?

This opportunity is ideal for:

• Customer support professionals.

• Voice process executives.

• Chat support associates.

• BPO and call center employees.

• Candidates with 1–5 years of experience.

• Professionals seeking higher salary packages in customer service.

Important Highlights

• Salary up to ₹7 lakh per annum.

• Five-day work week.

• Opportunity to work with TCS.

• Voice and webchat support role.

• International customer handling exposure.

• Excellent career growth prospects.

• Kolkata-based office role.

• Experience requirement: 1–5 years.

APPLY NOW

Final Thoughts

The Customer Service Process Associate position at TCS offers an excellent opportunity for professionals looking to advance their careers in customer support and business process operations. With a strong salary package, exposure to international customers, and the opportunity to work with one of India's leading companies, this role can be a significant career boost for experienced customer service professionals.

Candidates who possess strong English communication skills, customer handling experience, and the flexibility to work rotational shifts should consider applying at the earliest.