Customer Support Agent (Remote) at Gusti Leder GmbH

Customer Support Agent (Remote) Gusti Leder GmbH Job Overview Company Gusti Leder GmbH Job Title Customer Support Agent ...

Customer Support Agent (Remote)

Gusti Leder GmbH

Job Overview

Company	Gusti Leder GmbH
Job Title	Customer Support Agent
Location	Remote (Work From Home), India
Salary	₹20,000 – ₹35,000 per month
Job Type	Contractual / Temporary (7 Months)
Work Mode	100% Remote (Work From Home)
Application Mode	Apply via Indeed

About the Role

Gusti Leder GmbH is hiring motivated and customer-focused professionals for the position of Customer Support Agent. This is an excellent remote opportunity for candidates with outstanding communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

As a Customer Support Agent, you will manage customer queries through email and ticketing systems while maintaining service quality, response time, and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries through email and ticketing platforms.
• Handle a minimum of 12 customer tickets/emails per hour.
• Maintain 100% SLA compliance by responding within 24 hours.
• Understand customer concerns and provide timely, accurate solutions.
• Deliver professional customer service while minimizing unnecessary follow-ups.
• Escalate complex issues to relevant internal departments.
• Maintain clear communication with customers and team members.
• Handle multiple customer requests simultaneously.
• Maintain accurate records of customer interactions.
• Use a second monitor for improved productivity and workflow.
• Learn new products, systems, and support processes continuously.
• Participate in discussions, process improvements, and feedback sessions.

Candidate Requirements

Essential Skills

• Excellent written and spoken English.
• Strong customer service mindset.
• Ability to resolve customer issues professionally.
• Excellent multitasking abilities.
• Fast learner with adaptability to new tools.
• Strong attention to detail.
• Ability to work independently.
• Excellent communication and problem-solving skills.
• Comfortable working in a fast-paced environment.
• Reliable and accountable professional attitude.

Technical Requirements

• Experience with email and ticketing systems.
• Knowledge of Google Workspace or Microsoft Office.
• Comfortable using multiple applications simultaneously.
• Second monitor (dual-screen setup) is preferred.
• Stable high-speed internet connection.
• Dedicated work-from-home environment.

Key Performance Indicators (KPIs)

Performance Area	Target
Ticket Handling	12+ Tickets/Emails per Hour
SLA Compliance	100% Response within 24 Hours
Quality Score	Professional & Error-Free Responses
Resolution Efficiency	Fast & Accurate Resolution
Customer Satisfaction	Positive Ratings & Feedback

Benefits

• 🏠 100% Work From Home.
• 💰 Monthly salary between ₹20,000 – ₹35,000.
• 🌍 Work with an international company.
• 📈 Gain valuable customer support experience.
• 💻 Flexible remote working environment.
• 🤝 Collaborative and professional work culture.

Why Join Gusti Leder GmbH?

This opportunity allows you to build your career in international customer support while working remotely from anywhere in India. You will develop communication, customer service, and problem-solving skills while working with a global team and modern customer support tools.

How to Apply?

Interested candidates can apply through the official Indeed job listing. You may be required to create an Indeed account before proceeding to the company's application page.

Apply on Indeed

Disclaimer: This job information is provided for educational and informational purposes only. We are not the recruiter or hiring company. Please verify all job details, eligibility criteria, and application procedures on the official Indeed job posting before applying. Never pay any fee for a job application.