Customer Support Associate (WFH) Tech Mahindra | Work From Home

Urgent Limited Vacancy For Customer Support Associate (WFH) Tech Mahindra 100% Work From Home | Voice Process | Hindi & English 0–2 Years Experience

Urgent Limited Vacancy For Customer Support Associate (WFH)

Tech Mahindra

100% Work From Home | Voice Process | Hindi & English

0–2 Years Experience | 500 Openings

Job Overview

Tech Mahindra is currently hiring candidates for the position of Customer Support Associate under its Voice Process (Hindi & English). This is a 100% Work From Home opportunity suitable for freshers as well as candidates with relevant BPO experience.

According to the provided job listing, the recruitment is for an urgent limited vacancy with 500 openings. The hiring office is located in Kolkata, while the selected candidates will work remotely from home.

0–2 Years Experience

₹1.5–1.75 LPA CTC

500 Openings

Remote Work Location

Customer Support Associate Job Details

Company	Tech Mahindra
Job Position	Customer Support Associate
Process	Voice Process – Hindi & English
Work Mode	100% Work From Home
Experience	0–2 Years
Salary	₹1.5–1.75 Lacs P.A. as listed
Openings	500
Employment Type	Full Time, Temporary/Contractual
Hiring Office	Kolkata
Education	Graduation Not Required
Maximum Age	40 Years

Job Role & Responsibilities

The selected candidates will work as Customer Support Associates in the voice process. The primary responsibility will be to communicate with customers over voice calls and provide appropriate assistance.

• Resolve customer queries through voice calls.
• Understand customer concerns and provide suitable assistance.
• Handle customer interactions professionally.
• Work toward customer satisfaction and effective query resolution.
• Manage customer issues and escalations whenever required.
• Follow the required process and communication standards.
• Maintain clear and professional verbal communication.

Eligibility Criteria

• Minimum Education: Higher Secondary / 12th Pass.
• Graduation: Not required.
• Experience: Minimum 12 months of BPO experience is specified for experienced candidates.
• Freshers: Freshers are also welcome according to the listing.
• Age Limit: Maximum 40 years.

Important: The listing mentions a minimum of 12 months BPO experience for experienced candidates, while also stating that freshers are welcome. Candidates should confirm the applicable eligibility during the recruitment process.

Salary & Compensation

The job listing shows an annual CTC range of ₹1.5 Lacs to ₹1.75 Lacs per annum. The detailed compensation section provides the following approximate in-hand figures:

• Experienced Candidates: ₹14,500/- per month in-hand, with minimum 12 months of experience required.
• Freshers: ₹12,400/- per month in-hand.

Actual salary, deductions and other employment terms should be confirmed with the employer during the hiring process.

Work From Home Details

This is a 100% Work From Home customer support position. Candidates selected for the role will be required to work remotely and should have the necessary computer, internet and power backup setup at home.

• 100% Work From Home.
• 24/7 rotational shifts.
• 5 working days per week.
• 2 rotational weekly offs.
• Employees should be comfortable with rotational shift timings.

Skills Required

Since this is a voice process, strong verbal communication is an important requirement. Candidates should be comfortable speaking professionally with customers in Hindi and English.

Customer Support

English Communication

Hindi Communication

Customer Handling

Problem Solving

Query Resolution

Customer Care

Escalation Management

BPO Voice Process

• Excellent verbal communication skills in English and Hindi.
• Clear and professional voice communication.
• No major MTI (Mother Tongue Influence) for the voice process.
• Good customer handling ability.
• Problem-solving and query-resolution skills.

Typing Test Requirement

Candidates are required to qualify for a typing assessment during the recruitment process.

Typing Requirement: Minimum 25 WPM typing speed with 90% accuracy.

Interview Process

1. HR Round: The initial HR discussion is conducted through a video call.
2. Typing Test: Candidates need to meet the specified 25 WPM and 90% accuracy requirement.
3. Final Round: The final interview is conducted through Google Meet.

Identity Verification Notice: The listing states that E-Aadhaar is mandatory for the WFH HR round and that a selfie with Aadhaar is required for the final round. Candidates should verify the recruiter, job posting and official recruitment process independently before sharing any identity documents or photographs.

System Requirements for WFH

Candidates should have a suitable computer system and reliable internet connection to perform the job from home.

Operating System	Windows 10 or Windows 11
RAM	8 GB or above
Processor	Core i5, 5th Generation or above / Ryzen 5 or above
Internet	Minimum 20 Mbps upload/download connection
Power Backup	Required
Headset	Noise-cancelling USB headset

Documents Required

The provided listing mentions the following documents for the recruitment process:

• Aadhaar Card with complete Date of Birth.
• E-Aadhaar.
• PAN Card.
• 10th Mark Sheet.
• 12th Mark Sheet.
• Experience Letter for experienced candidates.
• Offer Letter for experienced candidates.
• Last 3 months' payslips for experienced candidates.
• Updated Resume/CV.

Stay Safe: Aadhaar, PAN and other identity documents contain sensitive personal information. Share such documents only through a verified and legitimate recruitment channel after confirming the employer and job posting. Never share OTPs, passwords, banking PINs or other confidential authentication details.

Contractual Employment Details

According to the supplied job description, this is a temporary/contractual role. The listing states that the contractual period is DOJ + 90 days (3 months).

Candidates should carefully confirm the exact joining date, contractual period, salary structure, employment terms and any possibility of continuation before accepting an offer.

Job Category

Role	Voice / Blended - Other
Industry	BPM / BPO
Department	Customer Success, Service & Operations
Employment Type	Full Time, Temporary/Contractual
Role Category	Voice / Blended
Education	Graduation Not Required

Who Can Apply?

This opportunity may be suitable for candidates who have completed 12th standard and are looking for a work-from-home customer support role. Freshers are mentioned as eligible in the supplied listing, while experienced candidates should have the required BPO experience and supporting employment documents.

For Freshers

• 12th pass candidates can consider this opportunity.
• Graduation is not mandatory.
• Freshers are mentioned as welcome.
• Strong Hindi and English communication is important.
• Candidates should be comfortable with rotational shifts.

For Experienced Candidates

• Minimum 12 months BPO experience is specified.
• Relevant experience documents may be required.
• Offer letter, experience letter and recent payslips are listed.
• Strong voice-process communication skills are required.

Important Recruitment Information

500 Vacancies: The supplied listing shows 500 openings and fewer than 10 applicants at the time it was viewed.

The position is marked as an urgent limited vacancy. Recruitment availability can change quickly, so candidates should review the original listing and confirm the current status before proceeding.

The listing also provides recruiter contact details and an email address for resume submission. Before sending personal documents, candidates should verify that the communication is connected to the genuine Tech Mahindra recruitment process and matches the original job posting.

About Tech Mahindra

Tech Mahindra is an Indian multinational information technology services and consulting company. According to the supplied company information, it was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group.

The company is part of the Mahindra Group and is headquartered in Pune, with its registered office also located in Pune, Maharashtra.

Key Skills for This Job

• Customer Support
• Good Communication in English
• Hindi Communication
• Customer Handling
• Escalation Management
• Domestic Voice Process
• Problem Solving
• Customer Care
• Customer Satisfaction
• BPO Voice Process
• Query Resolution

Things to Check Before Applying

• Confirm that the vacancy is still active.
• Check the exact contractual employment terms.
• Confirm the salary and in-hand amount applicable to your profile.
• Make sure your computer meets the stated WFH requirements.
• Ensure that your internet connection meets the 20 Mbps requirement.
• Be prepared for 24/7 rotational shifts.
• Verify the recruitment communication before sharing identity documents.
• Do not pay any recruitment fee, registration fee or security deposit.

Final Summary

Tech Mahindra has listed an urgent opening for Customer Support Associate – Voice Process with 100% Work From Home. The role is focused on handling customer queries through voice calls in Hindi and English.

The listing shows 500 openings, an experience range of 0–2 years, and an annual CTC range of ₹1.5–1.75 Lacs. Freshers are mentioned as welcome, while experienced candidates are required to have a minimum of 12 months of BPO experience for the experienced-candidate salary category.

Candidates should have good Hindi and English communication skills, no major MTI, a minimum typing speed of 25 WPM with 90% accuracy, and the required Windows computer, internet, power backup and headset setup for working from home.

Disclaimer: This post is prepared from the job information supplied for this listing. Vacancy count, salary, eligibility, contractual terms, interview process and recruitment status may change. Candidates should verify all details from the original job listing and the employer's legitimate recruitment communication before sharing personal information or accepting an offer.

Interested Candidates

If you meet the eligibility requirements and want to apply for this Customer Support Associate Work From Home vacancy, review the complete job details and proceed through the original job listing.

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