(WORK FROM HOME) Customer Support Associate at Tech Mahindra

(WORK FROM HOME) Customer Support Associate Tech Mahindra

English AND HINDI (WORK FROM HOME) Customer Support Associate

Tech Mahindra

100% Work From Home | Customer Support | Voice Process

0–5 Years Experience | Immediate Joiners Only

Job Overview

Tech Mahindra is hiring for the position of Customer Support Associate under its Voice Process. The role is advertised as a 100% Work From Home opportunity and is suitable for candidates with relevant BPO experience as well as freshers, according to the supplied job description.

The vacancy is listed with a hiring office in Kolkata, while the actual work mode is remote. Candidates are required to be comfortable with voice-based customer interactions, rotational day and night shifts, and the specified work-from-home technical requirements.

0–5 Years Experience

₹2–2.25 LPA Listed CTC

1 Opening

Remote Work From Home

Quick Job Details

Company	Tech Mahindra
Job Position	Customer Support Associate
Process	Voice Process – Hindi & English
Work Mode	100% Work From Home
Experience	0–5 Years
Salary Range	₹2–2.25 Lacs P.A. as listed
Openings	1
Hiring Office	Kolkata
Employment Type	Full Time, Temporary/Contractual
Role Category	Customer Success
Education	Graduation Not Required
Joining	Immediate Joiners Only

Customer Support Associate – Job Role

The primary responsibility of the selected candidate will be to handle customer queries through voice calls. As this is a voice process, candidates should be comfortable communicating clearly, professionally and patiently with customers.

• Resolve customer queries through voice calls.
• Provide appropriate assistance to customers.
• Handle inbound customer interactions professionally.
• Understand customer concerns and work toward suitable resolutions.
• Maintain good customer service standards.
• Handle customer-related issues and escalations when required.
• Follow applicable process and customer-service guidelines.
• Work effectively in a voice-based BPO environment.

Salary & Compensation

The job listing displays an annual CTC range of ₹2 Lacs to ₹2.25 Lacs per annum.

The detailed compensation section supplied with the listing mentions different approximate figures for experienced candidates and freshers:

• Experienced Candidates: Approximately ₹2,30,530 CTC, with around ₹14,400 in-hand per month and approximately ₹19,200 monthly CTC. Minimum 1 year of BPO experience is specified.
• Freshers: Approximately ₹2,05,830 CTC, with around ₹12,400 in-hand per month and approximately ₹17,100 monthly CTC.

Salary Note: The listing contains both an advertised CTC range and detailed compensation figures. Candidates should confirm the exact CTC, deductions and in-hand salary applicable to their profile before accepting an offer.

Eligibility Criteria

• Minimum Education: Higher Secondary / 12th Pass.
• Graduates: Graduates are also welcome.
• Experience: Minimum 1 year of BPO experience is specified for experienced candidates.
• Freshers: Freshers are also welcome according to the listing.
• Age Limit: Maximum 40 years.
• Joining: Immediate joiners only.

Important Language Requirement

The job title and main process description identify this as a Hindi + English voice process. However, the detailed section of the supplied listing states Bengali as the main language with Basic English and later lists English and Bengali under the required communication skills.

Important Discrepancy: There is a clear difference between the title, which says Hindi & English, and the detailed eligibility/skills section, which refers to Bengali & English. Candidates should confirm the exact language requirement with the recruiter before proceeding.

Work From Home Details

This is a 100% Work From Home position. The selected candidate will be expected to maintain the required technical setup and work according to the company's rotational shift schedule.

Work Mode	100% Work From Home
Shift Pattern	24/7 Rotational Shifts
Shift Timing	Day and Night Shifts
Working Days	5 Working Days
Weekly Offs	2 Rotational Weekly Offs
Login Time	10 Hours Logging
Working Time	9 Hours Working + 1 Hour Break
Joining	Immediate Joiners Only

Skills Required

Because this is a customer support voice process, communication quality and voice clarity are important. The supplied listing emphasizes excellent verbal communication and states that candidates should not have major Mother Tongue Influence (MTI).

BPO

Voice Process

Customer Support

Customer Care

Inbound Process

Customer Service

Voice Support

Customer Handling

Domestic Voice

• Excellent verbal communication skills.
• English communication ability.
• Hindi communication as indicated in the job title/process.
• Bengali communication is mentioned in the detailed language section.
• No major MTI for the voice process.
• Customer handling skills.
• Query-resolution ability.
• Good customer-service orientation.

Typing Test Requirement

Candidates are required to qualify for a typing assessment as part of the recruitment process.

Minimum Typing Requirement: 25 WPM typing speed with 90% accuracy.

Interview & Selection Process

1. HR Round: Conducted through a video call.
2. Typing Test: Minimum 25 WPM with 90% accuracy.
3. Assessment: The recruiter states that an assessment may be shared over email after the initial document/profile review.
4. Final Round: Candidates who clear the assessment may proceed to the final interview through Google Meet.

System Requirements for Work From Home

Candidates must have the required computer and internet setup to perform the role remotely.

Operating System	Windows 10 or Windows 11
RAM	8 GB or above
Processor	Core i5, 5th Generation or above
Internet	Minimum 20 Mbps upload/download connection
Wi-Fi	Required
Power Backup	Inverter or Generator / suitable power backup
Headset	Noise-cancelling USB Type-A headset

Documents & WFH Verification Requirements

The supplied job listing asks candidates to submit several documents and photographs through email before their profile can be processed.

Documents Mentioned in the Listing

• Aadhaar Card with complete Date of Birth.
• E-Aadhaar.
• PAN Card.
• 10th Mark Sheet.
• 12th Mark Sheet.
• Updated CV.
• Experience Letter for experienced candidates.
• Offer Letter for experienced candidates.
• Last 3 months' payslips for experienced candidates.

WFH Setup Proof Mentioned

• System configuration snapshot.
• Photo of Wi-Fi setup.
• Photo of power backup such as inverter or generator.
• Ookla internet speed test result showing 20 Mbps or above.
• Photo of noise-cancelling USB Type-A headset.
• Aadhaar front and back photographs.
• Selfie with Aadhaar.

Privacy & Safety Warning: Aadhaar, PAN, photographs and selfies with identity documents contain sensitive personal information. The supplied listing requests these materials, but candidates should independently verify the authenticity of the vacancy and recruitment communication before sending identity documents. Never share OTPs, passwords, banking PINs or other confidential authentication credentials with anyone.

Contractual Employment

The supplied listing describes the position as Full Time, Temporary/Contractual. It also states that after the contractual period, continuation depends on performance and business requirements.

Candidates should confirm the exact contract duration, employment terms, salary structure and continuation conditions directly during the recruitment process.

Who Can Apply?

Freshers

• Freshers are mentioned as welcome.
• 12th-pass candidates can apply according to the listing.
• Graduation is not mandatory.
• Strong communication skills are important.
• Candidates must be prepared for rotational day/night shifts.
• Immediate joining is required.

Experienced Candidates

• Minimum 1 year of BPO experience is specified.
• Relevant employment documents are required.
• Offer letter, experience letter and last 3 months' payslips may be required.
• Experienced candidates are listed with an approximate ₹14.4K monthly in-hand amount.

Job Category

Role	Customer Success Associate
Industry Type	BPM / BPO
Department	Customer Success, Service & Operations
Employment Type	Full Time, Temporary/Contractual
Role Category	Customer Success
Education	Graduation Not Required

Important Points Before Applying

• Only 1 opening is shown in the supplied listing.
• The listing states that immediate joiners are required.
• Be prepared for 24/7 rotational day and night shifts.
• Work involves 10 hours of login time, including a 1-hour break.
• Make sure your system meets the stated technical requirements.
• Ensure your internet connection can meet the 20 Mbps requirement.
• Confirm whether Hindi or Bengali is the required regional language before proceeding.
• Confirm the exact salary applicable to your experience level.
• Verify the contractual terms and continuation conditions.
• Verify the recruitment communication before sharing sensitive identity documents.
• Do not pay any recruitment, registration or security fee.

About Tech Mahindra

Tech Mahindra is an Indian multinational information technology services and consulting company. According to the company information supplied with the listing, Tech Mahindra was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group.

The company is part of the Mahindra Group and is headquartered in Pune, with its registered office also located in Pune, Maharashtra.

Final Summary

Tech Mahindra has posted an opening for Customer Support Associate – Voice Process with 100% Work From Home. The vacancy is advertised for candidates with 0–5 years of experience, and freshers are also mentioned as welcome.

The listing displays a CTC range of ₹2–2.25 Lacs per annum. The detailed compensation section mentions approximately ₹14,400 in-hand per month for experienced candidates and approximately ₹12,400 in-hand per month for freshers, subject to the applicable compensation structure.

Candidates should be comfortable with voice-based customer support, Hindi and English communication as indicated by the title, and the language requirements mentioned in the detailed section. The listing also requires a suitable Windows computer, 8 GB or more RAM, compatible processor, 20 Mbps internet, power backup and a noise-cancelling USB headset.

The recruitment process includes an HR video call, typing test, assessment and final Google Meet round. Because the listing contains a discrepancy regarding the required language and requests several sensitive identity documents, candidates should verify the exact requirements and recruitment channel before submitting documents.

Disclaimer: This article is based on the job information supplied for the Tech Mahindra vacancy. Job availability, salary, eligibility, language requirements, contractual terms, recruitment procedure and other details may change. Candidates should verify the latest information through the original job listing and legitimate employer recruitment channels before proceeding.

Interested Candidates

Candidates interested in this Work From Home Customer Support Associate vacancy can review the complete job description and proceed through the original job listing.

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